New customers, monthly billing: your first month is £1 on Starter web hosting (then £2.99/mo) with code FIRST1 · Minecraft 4 GB (then £5.99/mo) with code FIRST1MC.

THOST

Terms of service

Version 1.1, in force from 7 November 2026.

1. Who we are

THOST is a web hosting service based in the United Kingdom, trading as a sole trader. You can contact us at any time at support@t-host.co.uk, and we will give you a postal address on request.

2. What we provide

Shared web hosting, email hosting and DNS, and our cloud products: VPS servers, Storage Box backup space and game servers, on whichever plan you order. The limits of each plan are shown on our website and in your account. You supply your own domain name; we do not sell or register domain names.

3. Price and payment

Prices are in pounds sterling and are payable monthly or annually in advance by card. We will not increase the price of a plan you already hold. If we change our prices, the change applies to new orders only. We are not registered for VAT, so no VAT is added.

4. Your 14-day right to cancel

Because you are buying at a distance, you normally have 14 days from placing your order to cancel and receive a refund. Your hosting account is set up within minutes of payment, so by placing the order you ask us to begin straight away and you accept that once the service has been fully provided you lose that right to cancel. If you cancel within those 14 days after we have begun, we may keep a proportionate amount for the service used up to that point.

5. Cancelling after that

You may cancel at any time from your client area. Your service then runs until the end of the period you have already paid for. We do not refund part-used periods after the 14 days, unless the service was not usable and we were unable to put it right.

Accounts with no services. If your account has no services and you have not signed in for 30 days, we will email you. If you do not sign in within 14 days of that email the account is archived; signing in within 30 days of archiving restores it, and after that it is deleted (invoices are kept as the law requires). An account with a live service, or credit on it, is never removed this way, even if you never sign in.

6. If an invoice is not paid

We will email you. Your service may be suspended once the invoice is past its due date, and the account and its data may be deleted 30 days after suspension. Please make sure you hold your own copy of anything important before that point.

7. Acceptable use

You must not use the service for anything unlawful, to send unsolicited bulk email, to host malware or phishing, or in a way that disrupts other customers. Although some plans do not set a numeric limit on websites or databases, this is shared hosting: if one account's resource use degrades the service for others we will contact you and, if necessary, limit or suspend it. You are responsible for keeping your own software, such as WordPress and its plugins, up to date. Where a problem is serious or urgent we may suspend an account immediately, and we will tell you why.

8. Backups

We back up your website and its databases once a day and keep the three most recent copies. A Storage Box keeps the last seven nightly snapshots of its contents. A VPS is your own server and is not backed up by us; game server backups are the ones you take from the control panel. Backups are a safety net, not an archive, and we cannot guarantee that any particular backup will be complete or recoverable. Please keep your own copy of anything you cannot afford to lose.

9. Availability

We do not offer an uptime guarantee or a service level agreement. We will take reasonable care to keep the service running and to restore it promptly if it fails.

10. Our responsibility to you

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care, but our total liability to you is limited to the amount you have paid us in the twelve months before the claim. We are not liable for business losses, as this service is supplied for your own use and we have no visibility of your commercial arrangements. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are not affected.

11. Support

Support is by email at support@t-host.co.uk and through your client area. We are a very small team and reply as soon as we possibly can. We do not offer telephone or live chat support.

12. Changes to these terms

We may change these terms. If a change materially affects you we will email you at least 30 days beforehand, and you may cancel without penalty before it takes effect.

13. Complaints and law

If something goes wrong, email support@t-host.co.uk and we will try to put it right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own country.

Questions about this page? Email support@t-host.co.uk.